Terms of Use

Terms and Conditions

Welcome to Henley Holiday Rental. These terms and conditions outline the rules and regulations for the use of our service at Henley Holiday Rental, accessible via https://henleyholidayrental.smoobu.net/.

1. Bookings

All bookings are made through our booking platform at https://henleyholidayrental.smoobu.net/. While you may receive an initial acknowledgment of your booking request, please note that bookings are not secured until we confirm them in writing via our official email address: bolneyproperties@host.smoobu.com.

2. Payment and Cancellation

Unless agreed otherwise in writing between us:

  • All direct bookings must be paid in advance at the time of booking. 
  • For any bookings that include dates during Henley Royal Regatta (usually the end of June, start of July), no refunds will be given within 90 days of the start of Regatta Week. 
  • For any other bookings, no refunds will be given within 30 days of the start of the booking. 
  • All refunds will be subject to a 10% administration fee.

3. Conduct

Guests agree to respect the property and its contents. Any damage, breakages, or additional cleaning required due to guest actions may result in additional charges.

4. Liability

While we strive to provide an excellent experience for our guests, we are not liable for any personal injury or damage to personal property during your stay, unless it arises from our negligence.

5. Privacy

We respect your privacy. All personal data collected during the booking process is used solely for the purpose of providing our service and is not shared with third parties without your consent.

6. Governing Law & Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts in England.

7. Changes to Terms

We reserve the right to update or change these terms and conditions at any time, and you should check this page regularly. Your continued use of our services after any changes constitute your acceptance of the new terms.

Contact Us

If you have any questions about these terms and conditions, please contact us at: bolneyproperties@host.smoobu.com.